Business Operations Manager

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We are looking for a Business Operations Manager to make sure the day to day activities of the business run smoothly. Someone who is a problem-solver, highly organised, agile and most importantly, who can take the lead on projects. 

Overview: 

Reporting to the Head of Logistics & Operations, The Business Support Manager is responsible for company-wide business operations, including HR, facilities and systems. 

Key responsibilities include:

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Operational coordination

• Act as the primary contact across the organisation, coordinating and communicating vital activities and projects.
• Ensure company filing system is organised and up to date
• Manage company vehicle leases and fleet insurance
• Renew annual insurance policies for the UK and US, liaising directly with brokers
• Manage workshop and showroom leases and business rates, liaising with agents and landlords
• Manage all IT and phone systems
• Manage the marketing collateral stock list, responsible for keeping full stock and ordering new printed material when necessary
• Provide EA support to the CEO

People & HR

• Lead end-to-end recruitment for the company
• Manage onboarding and offboarding, including contracts, pensions and healthcare
• Own full management of the staff holiday and sickness calendar company-wide
• Organise team events, and staff birthday and leaving celebrations
• Organise and coordinate team training
• Manage annual performance appraisals across the company
• Act as the company’s main HR representative, working closely with our HR partners.
• Update accounts partner on payroll changes and act as the main liaison between staff and payroll
• Own and manage company policies, including the Staff Handbook

Facilities, Health & Safety and Welfare

• Be the main point of contact for office and facilities management, ensuring all services are delivered effectively
• Own and manage Health & Safety and Fire Safety compliance at the workshop
• Organise regular servicing and maintenance of workshop machinery
• Mange waste management at the workshop
• Prepare and organise workshop tours
• Communicate company updates and events to the team
• Draft and manage formal documentation, including contracts and service agreements

Project Management

• Lead cross-functional projects such as the bi annual Ex-Display sale, working with the Sales, Marketing and Logistics teams
• Support wider business projects as needed, eg Trade shows and exhibitions
• Keep creative projects on track, eg photoshoots, showroom display changeovers

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What we offer 

• Competitive salary, plus commission 

• A dynamic, professional, and fun working environment 

• Regular team days and events 

• Private medical insurance 

• Company pension 

• Staff discount  

• 20 days holiday, plus time off between Christmas and New Year, and an extra day’s holiday for each year of service (capped at 5 years) 

 

 

To apply, please send your CV and covering letter to careers@tomfaulkner.co.uk   

 

We are committed to creating a diverse working environment and are proud to be an equal opportunity employer.