Operations & Logistics Assistant

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We are looking for an Operations & Logistics Assistant to join us in an exciting new role within our Swindon workshop. This is a fantastic opportunity for someone with administrative experience who is highly organised, clear-thinking, works well with people, and enjoys a challenge. Our workshop is small and dynamic, with a close-knit team of 18. 

You will work alongside our Head of Operations to support day-to-day activity at the workshop, providing the administrative support that helps the whole team work efficiently and effectively — and ensures our customers always receive the best possible service.

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Reporting to the Head of Operations and Logistics, your key responsibilities will include:

• Providing full administrative support to the Head of Operations and Logistics
• Acting as the key point of contact for customers for updates on their orders and deliveries
• Being the first point of contact for all inbound phone calls to the workshop
• Communicating progress to agents and clients at every stage of the customer journey
• Helping keep creative projects on track
• Managing IT and phone systems, and responding promptly to any issues

What we are looking for

• 3–5 years' experience in an office environment
• Excellent written and verbal communication skills
• Exceptional organisational skills, with the ability to manage multiple workstreams and competing priorities
• Strong systems and IT skills, with a problem-solving mindset
• Excellent interpersonal skills
• A team player who is adaptable and proactive

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What we offer 

• Competitive salary

• A dynamic, professional, and fun working environment 

• Regular team days and events 

• Private medical insurance 

• Company pension 

• Staff discount  

• 20 days holiday, plus time off between Christmas and New Year, and an extra day’s holiday for each year of service (capped at 5 years) 

 

 

To apply, please send your CV and covering letter to careers@tomfaulkner.co.uk   

 

We are committed to creating a diverse working environment and are proud to be an equal opportunity employer.